FREQUENTLY ASKED QUESTIONS
shipping
We provide shipping services throughout India. For international orders, customers can contact us through WhatsApp for further information.
Our delivery time varies depending on the customer’s location. In state capitals and metro cities, orders are usually delivered within 2 to 5 working days. For other localities, delivery may take up to 3 to 7 working days.
Once the order is shipped, you will receive an email or on your WhatsApp with the tracking details so you know when to expect delivery.
You can trace your parcel by visiting the courier’s online tracking system and please note that it might take up to 24-48 hours for the courier to update the shipment status after the order is picked up.
Please contact our customer service team if you have any problem tracking your order.
Once the order has been placed, we are not able to modify your shipping address.
However, if you believe that there has been a typo or missing information in the shipping address, please contact us and we will be happy to assist.
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Returns
What is the return policy ?
Shoe Locker offers replacement for any purchases made within 3 days of receiving the order, if we deliver wrong size from what you ordered or any defective product is delivered, a replacement of the product will be available.
What is the eligibility criteria for returns or replacement ?
 To be eligible for a return or replacement, the item must be unused and in the same condition as received, and in the original packaging.
Is an unboxing video necessary to raise a return/replacement query?
Yes, an unboxing video of the product is necessary to raise a return/replacement query to ensure that the product was received in the condition as we shipped.
What happens if a replacement of the same product is not available?
If a replacement of the same product is not available, a refund will be issued, and the refund will be credited back to the original method of payment.